MKB Cleaning Services
Terms & Conditions

By choosing our service, you are acknowledging and agreeing to adhere to our terms and conditions of business.

General terms and conditions:

1.0) Appointment Scheduling

We make sure we do our very best to accommodate our customers in our schedule to be with them at the earliest. We will always call you a day before the appointment to make sure everything is going as planned, however if you wish to reschedule your appointment within 24hrs of the appointment time this can be done at an additional charge of 50% of the service cost as we plan our appointments around one another.

1.1) Refusal of Service

We value reliability in our service, and we appreciate the same from our customers. We allocate time and resources in our schedule for your cleaning needs. If, however, you turn our team away at the door or cancel on the day of the scheduled clean, we reserve the right to charge the full expected price and/or terminate any ongoing service agreement. Additionally, if access is not provided by the customer on the scheduled day, we reserve the right to charge the full expected price.

1.2) Cancelation of a service

Should you wish to terminate our services for any reason, you may do so by contacting us via telephone at 07354911022 or via email at info@mkbcleaningservices.co.uk. Cancellation of a service within 48hrs of the service will incur 100% of the service cost in which case the cost of the service is non-refundable.  Cancellation before the 48-hour period is 50% of the service cost.

1.3) Complaints Procedure

We always strive to deliver the highest standard of service with every window cleaning. If you find any aspect unsatisfactory, please contact us within 24 hours of the clean, and we will return the next working day to re-clean your windows at no additional cost. Please note that complaints received after 24 hours may not be eligible for a re-clean. We maintain a strict no-refund policy, but we will rectify any unsatisfactory work free of charge, provided we are notified within 24 hours of the cleaning date.

1.4) Parking

Our operatives require close parking to the property. If private parking is unavailable, our operatives will park on the road. However, if parking is chargeable, this cost will be added to the work’s cost. If you live in a permit parking area, please provide our operative with a parking permit. Failure to provide suitable parking may result in cancellation, and a call-out charge will apply.

1.5) Confidentiality

All customer information is securely stored in a confidential database and is not shared or discussed with any individual or company, in compliance with the terms and conditions of the Data Protection Act.

1.6) Online Payments

 Customers availing of our one-off services are required to make payments in advance by credit or debit card. This can be done by contacting our office at 07354911022 or via the “make a payment” page of our website mkbcleaningservices.co.uk. Once payment is processed, we will schedule the job to be completed within 1 week.

1.7) Service Availability

We operate Monday to Friday from 9AM to 6PM. The customer can opt for a weekend service at an additional call out charge of £50 on top of the service cost which is payable before we commence the work.

1.8) Key collection and drop-off

For the convenience of clients with vacant properties, key collection and drop-off services can be arranged at an additional cost of £20.

1.9) Minimum call out charge

Our minimum call out charge for a job is £60 and this charge may vary depending upon the scale of the job.

Window Cleaning / Soffit and Fascia Cleaning / Conservatory Cleaning / Gutter Cleaning

2.1) What to Expect

Our pure water cleaning system is highly effective in removing general dirt from your glass. However, please note that it may not be as effective in removing builder’s residue (e.g., plaster, concrete, paint, etc.) stickers or adhesive, staining/discoloration on windows or frames caused by chemicals or rust, and UV bleaching of frames. If any of these issues are present, please inform us when arranging your initial clean.

2.2) Frequency of Visits (Window Cleaning Service)

We offer the option of visits every 6 or 12 weeks. Due to factors such as weather, we kindly request some flexibility with scheduling, allowing for a week’s leeway on either side of the scheduled time.

2.3) Adverse Weather Conditions

While we strive to avoid working in the rain, we can still operate during light rain or brief showers. Rest assured; the quality of our service remains consistent. In cases of heavy rain, we will postpone the cleaning to the next working day.

2.4) Payments

Customers opting for our 6 or 12 weekly rounds are required to make payments via our direct debit system, GoCardless, which can be set up on our payments page. Payments are automatically collected 5 days after each clean.

2.5) Service Availability

We operate Monday to Friday from 9AM to 6PM. The customer can opt for a weekend service at an additional call out charge of £50 on top of the service cost which is payable before we commence the work.

2.6) Our Clean Windows Guarantee

Customers are covered for a period of 48 hours after the service is performed. This is only when the service is fully paid for and is not applicable based on weather conditions.

Oven Cleaning

3.1) Quality Check

After the work is completed, please inspect it to ensure your satisfaction. If there are any issues, please inform the operative immediately. If you are not home, report any concerns to our office within 24 hours.

3.2) Complaints

We strive to resolve any dissatisfaction promptly. However, complaints or breakages reported more than a week later may not be accepted, except in unusual circumstances.

3.3) Oven component access

While our technicians make sure every job is done to the highest standard, they may not be able to dismantle some oven doors due to the complex build of the door or due to a high risk of damage. We only remove oven components for cleaning that are designed for easy removal in harmony with manufacturer’s instructions.

3.4) Appliance Issues

Please inform the technician of any appliance issues before they begin work. If you know of any issues when booking the appointment, please mention them to our office. Our operatives will notify you of any issues they notice, but we do not accept responsibility for general wear and tear.

3.5) Replacement components

We do not replace any defective components of the oven such as bulbs, door seals, hinges etc.

3.5) Parking

Our technicians require close parking to the property. If private parking is unavailable, our operatives will park on the road. However, if parking is chargeable, this cost will be added to the work’s cost. If you live in a permit parking area, please provide our operative with a parking permit. Failure to provide suitable parking may result in cancellation, and a call-out charge will apply.

3.6) AGA Cookers

Our cleaning services are not available for AGA cookers.

Carpet Cleaning

4.1) We kindly request that our professional be granted access to electricity and hot water, as these are essential for delivering our carpet cleaning service to the highest standard.

4.2) For the convenience of our professionals and to facilitate the smooth execution of the service, we politely ask that parking arrangements be made as close to the property as possible. Our professionals will be transporting heavy machinery from the vehicle to the property and back.

4.3) To ensure the efficiency of your appointment, we will be in touch the day before to confirm the details.

4.4) In adherence to health and safety guidelines, our professionals are trained to lift only light furniture, such as coffee tables, side tables, and chairs. For larger items such as sofas, beds, heavy armchairs, or free-standing wardrobes, we kindly request that arrangements for their removal be made prior to the service.

4.5) While our professionals are trained to the highest standards, please understand that complete stain removal may not always be achievable, depending on the nature of the stain and the age of the carpet.